FAQ
USA customers
We cover all USA import tariffs. No surprise fees at delivery.
Where are you located?
Our stickers are manufactured at Pink Paw Studio office in Braga, Portugal. All orders are handmade: printed and cut in-house, packed and shipped from here.
How long does it take to receive my order?
We ship from Portugal via CTT (local mail office).
We aim to package and ship sticker orders within 3-7 working days, however please check the announcement bar at the top of the home page for an estimate of our current processing times.
Estimated delivery times after processing time is as follow:
Portugal:
Standard tracked: 3-5 business day
Package: 3-5 business days
España:
Correo Express: 3-5 días laborales (con seguimiento)
Correo Normal: 7-10 días laborales (no disponible)
Nota importante: Envíos sin seguimiento no tienen derecho a reclamo ni reembolso debido a la falta de información del envío.
Europe:
Standard tracked: 5-7 business day
Package: 5-7 business days
Rest of the World:
Standard tracked: 5-10 business day
Package:5-10 business days
United States:
Standard tracked: 5-10 business day
Package:5-10 business days
Customs processing times are also a factor not included in these estimates!
The customer is responsible for paying for any customs charges that may occur at the destination country.
These shipping times are overestimated guidelines, however if you haven't received your order after 4 weeks, please contact us at hello@pinkpawstudio.com with your order number.
ENVÍOS a Islas Canarias
Coste fijo del envío €35. Tiempo de envío 3 - 5 días laborales. En caso de producirse gastos de aduana, estos correrán a cargo del cliente.
Ceuta y Melilla
Coste fijo del envío €35. Tiempo de entrega 3 - 5 días. En caso de producirse gastos de aduana, estos correrán a cargo del cliente.